Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer (For example: Lily in bud form). Flowers are a product of nature, the flowers life span is dependent on species, resulting in some flower varieties living longer than others. If you receive flowers that do not seem fresh, please contact our customer care at sale@ffzo.com to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund. If refund take place, the refund process will take 3-7 working days. Some banks can take up to 15-30 days, or until your next billing cycle. FFZO has no influence over these timescales.

Damage

Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at sale@ffzo.com to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If refund take place, the refund process will take 3-7 working days. Some banks can take up to 15-30 days, or until your next billing cycle.FFZO has no influence over these timescales.

Adverse weather conditions

During adverse weather conditions (including heavy rain, storm, typhoon and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure

FFZO shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following:

(i) Acts of God

(ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism,

(iii) the act of any government or authority (including refusal or revocation of any licence or consent)

(iv) fire, explosion, flood, fog or adverse weather

(v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles

(vi) default of suppliers, sub-contractors or delivery partners

(vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and

(viii) any cause or circumstance whatsoever beyond Flower Chimp’s reasonable control.